EnglishTERMS & CONDITIONS
Important Legal Agreement
Vikalink strongly recommends that our clients carefully read our terms and conditions of service, we understand that this may be very time consuming, however, it is worth the information you will need to know the agreement that binds you and your service provider, in this case, Vikalink. We have listed some of the key/important areas for your reference below:
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TERMS AND CONDITIONS
VIKALINK SERVICE LEVEL AGREEMENT
01
DOMAIN AND HOSTING 
We assume every client has read and fully understood our terms and conditions before making any purchases. Where the link to our terms and conditions is broken, inaccessible, or unavailable, we entreat our clients to open a support ticket or use the contact form to report or request for our terms and conditIons.
Vikalink will not be held responsible for your inability to read or access our T&C as a result of its unavailability at the time of your order. If you have a contract (signed contract - if unsure please contact your account manager) with us these Terms and Conditions still apply to your accounts unless areas are stated in the contract that a section or sections work differently to the Terms & Conditions set below.
ENTIRE AGREEMENT; SERVICE AGREEMENT
VIKALINK shall provide its Services to You (the Customer) under the terms and conditions of this VIKALINK Customer Agreement. The Agreement is intended to keep the integrity of both VIKALINK and the Customer and to protect both parties from liability.
This Service Agreement will be enforced to ensure the speed, power, performance, and reliability of our services. Along with the Order Form and any other documents or agreements explicitly specified in this Agreement, the Customer Agreement constitutes the whole act of convention between VIKALINK and the Customer, thus being the most significant document of the newly-established relationship. In the case that a court of competent jurisdiction considers that any of the Agreement's provisions is invalid, unenforceable, or void, the remaining ones will completely reserve their validity.
The Customer's side of the Agreement could be presented by the following parties: an individual with personal demands, being over 18 years of age; a legal entity such as a corporation, a limited liability company etc. that is consistent with countries/state's law system.
If a person represents the Customer for some reason, he/she should be legally authorised to act in his/her name, thus accepting, executing and delivering the Agreement. You understand and agree that the Service is provided "AS-IS" and that VIKALINK assumes no responsibility for the timeliness, deletion, failure to deliver or store any Customer communication or personalisation settings.
Domains Hosted - VIKALINK hosting plans include domain hosting. Each hosting plan has a limit of the domains hosted.
Domain Registration - Available online with or without hosting packages. Domain registrations are final and can not be refunded. More detailed information regarding domain names can be found in the Domain Name Dispute Resolution Policy.
Domain Redemption - Fees will apply to domain names that pass the grace period. We highly recommend renewing domains as soon as possible to ensure they do not expire. If you have any questions regarding redemption fees please contact our sales team.
Disk Space - Additional disk space is available. Payment is accepted only in advance per year. Contact sales for more information.
IP Address - VIKALINK hosting accounts do not include dedicated IP address. Contact sales for more information.
MySQL Database(s) - is/are included in all hosting plans. Additional MySQL databases are available. Contact sales for more information.
MySQL Database Storage - Unlimited amount is available but only to the amount of your hosting plan. Example: A hosting plan with 100MB space will be able to have a 100MB MySQL Database.
SSH - Please see hosting plan details for packages that have SSH enabled. Contact sales for more information.
PRICE CHANGES
From time to time we may be required to change our pricing due to market/supplier increases which could affect our business model. In the event of any price change we will notify all affected customers. This could affect hosting, domain or hardware and any other service we provide.
STOPPING OF SERVICES
We can at any time suspend or stop providing services to new and current customers if they constantly breach any of our terrms and agreement even when we have drawn their attention and provided resolution in order to help them to avoid causing harm to our hosting ecosystem. We do not take delight in causing disruption, suspending or terminating services, however, a client who refuses to comply with Vikalink will on three counts be notified and action taken thereafter. We will email any affected customers regarding options to move their service to other similiar services.
UNMETERED SERVICES (INCLUDING DISK & BANDWIDTH) / PACKAGES / ADD-ONS
Limits may be added to hosting space and bandwidth if your hosting service (Shared, Reseller, VPS/VM etc) exceeds the amount of hard drive space or bandwidth that we can supply.
Our systems are able to handle large amounts of space and network availability for both hosting space & bandwidth but if your account starts to effect other users accounts on our servers then action may be needed. We will contact you before any limits are added and to discuss ways to handle your account, further fees may be required.
An example limit may be if your hosting space you require reaches above 100GB (100000MB) or your bandwidth goes past 1TB (1000GB / 1000000MB).
For VPS/VM/Dedicated Servers, our unmetered bandwidth offering is based on fair usage and all networks are closely monitored. If your service exceed normal web application operations your service maybe limited based on our findings.
Normal monthly bandwidth usage is defined between 2-3TB (total combined IN & OUT network usage) unless otherwise stated (e.g. quoted or defined as fixed limits). Constant maxing out of network port speeds will result in speeds lowered to as low as 1Mbps IN/OUT if continue network abuse is seen.
BACKGROUND OPERATIONS/PROGRAMS ON SERVERS
These programs, named Cron Jobs, can be continually run by VIKALINK in the background. Their provision suggests additional fee in accordance with system resources used and operational maintenance involved, if needed.
Generally, VIKALINK avoids placing complementary charges upon customers, providing the CronTab service that is integrated in the hosting Control Panel.
Optional VIKALINK Services.
These services, including but not limited to: Site Studio, Mailing Lists and other services offered are provided WITHOUT WARRANTY and WITH NO GUARANTEE OF RESULTS. VIKALINK ADDITIONAL SERVICES OR FEATURES AND VALUE-ADDED SERVICES OR FEATURES ARE OFFERED ON "AS IS" AND "AS AVAILABLE" BASIS.
VIKALINK REJECTS ANY IMPLIED WARRANTIES. ANY OF VIKALINK'S EMPLOYEES, MANAGEMENT OR AFFILIATES MAY NOT BE HELD RESPONSIBLE OR THUS LIABLE FOR ANY POSSIBLE DAMAGES PROVOKING USE OR MISUSE OF ANY INFORMATION, CONTENT OR SERVICES PROVIDED BY VIKALINK, INCLUDING DIRECT OR INDIRECT, PUNITIVE, AND INCIDENTAL DAMAGES RESULTING FROM ANY FAILURE TO PROVIDE SERVICES, SUSPENSION OR TERMINATION OF SERVICES.
SERVICE GUARANTEES
VIKALINK will guarantee 99.9% VIKALINK network uptime and 99.9% network stability uptime. This, however, does not refer to problems stemming from
Server Hardware Breakdown
User error(s) or purposeful interruption(s) of the user service (e.g. if the client shuts his/her own server down, VIKALINK is not responsible for the downtime)
Failures due to software that is not explicitly supported by VIKALINK, consequently, if a hardware crash provoked by the customer happens, VIKALINK is beyond the control and responsibility for the resulting downtime.
BACKUP SERVICES
As an added no-charge service, VIKALINK performs occasional backups of its servers that house its web hosting and reseller packages. PRO series VM (VPS) services have snapshots taken, DEV series VM (VPS) services do not have any backups taken.
No backups are performed for dedicated server packages, unless the Customer specifically purchases an additional service for this purpose. Any and all backup services provided by VIKALINK, whether paid or not, are offered with no warranty or guarantee of their date, accuracy, and integrity.
The Customer agrees to maintain a backup of their data (files, databases and any other data that the customer defines as critical) at all times on equipment outside of VIKALINK, or its affiliates (e.g. local computer or backup storage service).
Should the Customer fail to retain a backup of their data during an instance of data loss or corruption, and VIKALINK does not hold a recent, stable, complete or valid copy, the Customer agrees to not hold VIKALINK liable, as defined in the section "Limitation of Liability".
If the Customer requires VIKALINK to restore a backup of their data. the Customer confirms a backup restoration will overwrite any and all current data on the Customer's account. VIKALINK cannot be held liable if a backup restoration does not complete successfully.
If you are using our standard shared hosting and your hosting account exceeds 100,000 inodes, the account will not be included in VIKALINK's automatic backup process.
SERVER USAGE & HOSTED CONTENT
Server content MUST comply with the parameters stated in this TOS. Web content requirements exclude the publication of illegal content or content considered inappropriate otherwise. Customers should get in touch with a VIKALINK Service representative regarding any inquiries over the matter.
If any of VIKALINK Services are used for the illegal purpose of SPAM or UCE, then they will be instantaneously terminated. We will contact you by phone/post/email with all examples of this illegal actions.
If your account has created a large amount of SPAM we will charge GHS50 per 1,000 emails of SPAM sent from your account.
Unauthorised Access. VIKALINK expressly bans the use of any VIKALINK hardware or software hosted on a VIKALINK server for trying to illegally access another hosted machine or network.
Each customer will be able to take advantage of the package he/she has purchased at the introductory price levels and with one and the same set of features in the course of the whole contract period. VIKALINK reserves the right to introduce certain changes to the packages (in the shape of complementary services) to the benefit of customers.
Vikalink will not be held responsible for your inability to read or access our T&C as a result of its unavailability at the time of your order. If you have a contract (signed contract - if unsure please contact your account manager) with us these Terms and Conditions still apply to your accounts unless areas are stated in the contract that a section or sections work differently to the Terms & Conditions set below.
ENTIRE AGREEMENT; SERVICE AGREEMENT
VIKALINK shall provide its Services to You (the Customer) under the terms and conditions of this VIKALINK Customer Agreement. The Agreement is intended to keep the integrity of both VIKALINK and the Customer and to protect both parties from liability.
This Service Agreement will be enforced to ensure the speed, power, performance, and reliability of our services. Along with the Order Form and any other documents or agreements explicitly specified in this Agreement, the Customer Agreement constitutes the whole act of convention between VIKALINK and the Customer, thus being the most significant document of the newly-established relationship. In the case that a court of competent jurisdiction considers that any of the Agreement's provisions is invalid, unenforceable, or void, the remaining ones will completely reserve their validity.
The Customer's side of the Agreement could be presented by the following parties: an individual with personal demands, being over 18 years of age; a legal entity such as a corporation, a limited liability company etc. that is consistent with countries/state's law system.
If a person represents the Customer for some reason, he/she should be legally authorised to act in his/her name, thus accepting, executing and delivering the Agreement. You understand and agree that the Service is provided "AS-IS" and that VIKALINK assumes no responsibility for the timeliness, deletion, failure to deliver or store any Customer communication or personalisation settings.
VIKALINK HOSTING SERVICES
Bandwidth - Each hosting plan includes prepaid bandwidth. Additional bandwidth is available. Contact the sales department for more information. This bandwidth must be prepaid before using, otherwise the account will be suspended due over bandwidth limit usage. Domains Hosted - VIKALINK hosting plans include domain hosting. Each hosting plan has a limit of the domains hosted.
Domain Registration - Available online with or without hosting packages. Domain registrations are final and can not be refunded. More detailed information regarding domain names can be found in the Domain Name Dispute Resolution Policy.
Domain Redemption - Fees will apply to domain names that pass the grace period. We highly recommend renewing domains as soon as possible to ensure they do not expire. If you have any questions regarding redemption fees please contact our sales team.
Disk Space - Additional disk space is available. Payment is accepted only in advance per year. Contact sales for more information.
IP Address - VIKALINK hosting accounts do not include dedicated IP address. Contact sales for more information.
MySQL Database(s) - is/are included in all hosting plans. Additional MySQL databases are available. Contact sales for more information.
MySQL Database Storage - Unlimited amount is available but only to the amount of your hosting plan. Example: A hosting plan with 100MB space will be able to have a 100MB MySQL Database.
SSH - Please see hosting plan details for packages that have SSH enabled. Contact sales for more information.
PRICE CHANGES
From time to time we may be required to change our pricing due to market/supplier increases which could affect our business model. In the event of any price change we will notify all affected customers. This could affect hosting, domain or hardware and any other service we provide.
STOPPING OF SERVICES
We can at any time suspend or stop providing services to new and current customers if they constantly breach any of our terrms and agreement even when we have drawn their attention and provided resolution in order to help them to avoid causing harm to our hosting ecosystem. We do not take delight in causing disruption, suspending or terminating services, however, a client who refuses to comply with Vikalink will on three counts be notified and action taken thereafter. We will email any affected customers regarding options to move their service to other similiar services.
UNMETERED SERVICES (INCLUDING DISK & BANDWIDTH) / PACKAGES / ADD-ONS
Limits may be added to hosting space and bandwidth if your hosting service (Shared, Reseller, VPS/VM etc) exceeds the amount of hard drive space or bandwidth that we can supply.
Our systems are able to handle large amounts of space and network availability for both hosting space & bandwidth but if your account starts to effect other users accounts on our servers then action may be needed. We will contact you before any limits are added and to discuss ways to handle your account, further fees may be required.
An example limit may be if your hosting space you require reaches above 100GB (100000MB) or your bandwidth goes past 1TB (1000GB / 1000000MB).
For VPS/VM/Dedicated Servers, our unmetered bandwidth offering is based on fair usage and all networks are closely monitored. If your service exceed normal web application operations your service maybe limited based on our findings.
Normal monthly bandwidth usage is defined between 2-3TB (total combined IN & OUT network usage) unless otherwise stated (e.g. quoted or defined as fixed limits). Constant maxing out of network port speeds will result in speeds lowered to as low as 1Mbps IN/OUT if continue network abuse is seen.
BACKGROUND OPERATIONS/PROGRAMS ON SERVERS
These programs, named Cron Jobs, can be continually run by VIKALINK in the background. Their provision suggests additional fee in accordance with system resources used and operational maintenance involved, if needed.
Generally, VIKALINK avoids placing complementary charges upon customers, providing the CronTab service that is integrated in the hosting Control Panel.
Optional VIKALINK Services.
These services, including but not limited to: Site Studio, Mailing Lists and other services offered are provided WITHOUT WARRANTY and WITH NO GUARANTEE OF RESULTS. VIKALINK ADDITIONAL SERVICES OR FEATURES AND VALUE-ADDED SERVICES OR FEATURES ARE OFFERED ON "AS IS" AND "AS AVAILABLE" BASIS.
VIKALINK REJECTS ANY IMPLIED WARRANTIES. ANY OF VIKALINK'S EMPLOYEES, MANAGEMENT OR AFFILIATES MAY NOT BE HELD RESPONSIBLE OR THUS LIABLE FOR ANY POSSIBLE DAMAGES PROVOKING USE OR MISUSE OF ANY INFORMATION, CONTENT OR SERVICES PROVIDED BY VIKALINK, INCLUDING DIRECT OR INDIRECT, PUNITIVE, AND INCIDENTAL DAMAGES RESULTING FROM ANY FAILURE TO PROVIDE SERVICES, SUSPENSION OR TERMINATION OF SERVICES.
SERVICE GUARANTEES
VIKALINK will guarantee 99.9% VIKALINK network uptime and 99.9% network stability uptime. This, however, does not refer to problems stemming from
Server Hardware Breakdown
User error(s) or purposeful interruption(s) of the user service (e.g. if the client shuts his/her own server down, VIKALINK is not responsible for the downtime)
Failures due to software that is not explicitly supported by VIKALINK, consequently, if a hardware crash provoked by the customer happens, VIKALINK is beyond the control and responsibility for the resulting downtime.
BACKUP SERVICES
As an added no-charge service, VIKALINK performs occasional backups of its servers that house its web hosting and reseller packages. PRO series VM (VPS) services have snapshots taken, DEV series VM (VPS) services do not have any backups taken.
No backups are performed for dedicated server packages, unless the Customer specifically purchases an additional service for this purpose. Any and all backup services provided by VIKALINK, whether paid or not, are offered with no warranty or guarantee of their date, accuracy, and integrity.
The Customer agrees to maintain a backup of their data (files, databases and any other data that the customer defines as critical) at all times on equipment outside of VIKALINK, or its affiliates (e.g. local computer or backup storage service).
Should the Customer fail to retain a backup of their data during an instance of data loss or corruption, and VIKALINK does not hold a recent, stable, complete or valid copy, the Customer agrees to not hold VIKALINK liable, as defined in the section "Limitation of Liability".
If the Customer requires VIKALINK to restore a backup of their data. the Customer confirms a backup restoration will overwrite any and all current data on the Customer's account. VIKALINK cannot be held liable if a backup restoration does not complete successfully.
If you are using our standard shared hosting and your hosting account exceeds 100,000 inodes, the account will not be included in VIKALINK's automatic backup process.
SERVER USAGE & HOSTED CONTENT
Server content MUST comply with the parameters stated in this TOS. Web content requirements exclude the publication of illegal content or content considered inappropriate otherwise. Customers should get in touch with a VIKALINK Service representative regarding any inquiries over the matter.
If any of VIKALINK Services are used for the illegal purpose of SPAM or UCE, then they will be instantaneously terminated. We will contact you by phone/post/email with all examples of this illegal actions.
If your account has created a large amount of SPAM we will charge GHS50 per 1,000 emails of SPAM sent from your account.
Unauthorised Access. VIKALINK expressly bans the use of any VIKALINK hardware or software hosted on a VIKALINK server for trying to illegally access another hosted machine or network.
Each customer will be able to take advantage of the package he/she has purchased at the introductory price levels and with one and the same set of features in the course of the whole contract period. VIKALINK reserves the right to introduce certain changes to the packages (in the shape of complementary services) to the benefit of customers.
02
FREE SERVICES
Vikalink provides free services such as free hosting, free website development and website monetization.
HOSTING
Clients enjoying free hosting may renew at the end of their cycle or seek to upgrade or terminate their services. All features on premium packages will be made available to clients should they receive any of such plans as a free service unless indicated or advertised as otherwise.
Free hosting does not include domain; clients may purchase their own domain and add to their free hosting. Vikalink provides free setup for free hosting clients should they purchase a domain for their free service.
WEBSITE DEVELOPMENT
All website developments shall continue to be free but may attract setup fees, domain registration and renewal fees, as well as hosting fees, as and when the case may be. Vikalink may complete website development projects as early as 24 Hours or as late as 20 working days depending on the demand and nature of website project.
Clients should understand that Vikalink will provided all necessary developmental kits, plugins, themes, add-ons, scripts, to facilitate the website development process, however, premium features, kits, plugins, themes, add-ons, and scripts which may not be readily available to Vikalink may be purchased by the client for their project(s).
Clients must submit their concepts, images, logos, and contents for the completion in clear terms. Vikalink may be contracted for a fee for content generation, logos, images, concepts and website development needs.
Vikalink does not develop pornographic websites and related projects which promote sensuality, romance, worldliness, and sexuality.
Payments: All payments for website development, plugins, themes, scripts, add-ons, etc. are final and non refundable but the refund policy stated in this TOS/T&C will be applicable where appropriate.
WEBSITE MONETIZATION
Our Google Adsense Approval Program is a free service but attracts setup fees from clients who may have interest for participation. Vikalink proposes 14 days of application approval of websites submitted to the Google Adsense Team for review from the day of submission. Participants must acknowledge that the maximum duration set out by Google Adsense is 14 working days to 30 working days, after which the application may be approved or rejected.
You agree that your website will be taken over and altered in the course of optimization. As a result, you will not have access to your hosting account or website backend within the period of application submission and approval. The number of days of developing or optimising a client's website is NOT counted as part of our proposed 14 days of approval. The duration for website development or optimisation may differ with each client which can take up to 10 working days before the application is submitted to the Google Adsense Team for approval.
In the case where an application is rejected, Vikalink GAAP Team will immediately update the client and necessary steps taken for resubmission.
Program Cancellation: Vikalink may cancel or reject an application for the program and refund appropriately and possibly. Where an application is rejected, refund will be provided in cash through the applicant's payment gateway where charges will be applicable. Cancellation by Vikalink or request from a client after payment and content creation on the applicant's website up to day 14 will not be refunded in cash but the terms stated in this herein will be applicable.
After 90 days of unsuccessful attempts, Vikalink may cancel the client's application in consultation with the client and refund accordingly, appropriately and possibly. An extension of 30 days may be added upon agreement between Vikalink and the applicant/client, after which cancellation will be permanently enforced. Notwithstanding, an applicant can decide to stay in the program as long as they wish after the full 120 days to get approval for their website/application.
Relief: To compensate our clients should there be any cancellation or withdrawals, Vikalink will refund full amount paid in credits which can be used for only hosting purchases and renewals as well as an extension of hosting duration/period with the number of days used in the course of the application process.
Disclaimer: Vikalink Google Adsense Application Program (GAAP) Team is NOT affiliated to Google and its subsidiaries or products. Vikalink does not serve ads on websites for monetisation. Vikalink does not approve websites and is not involved in the approval process of application or websites for ad serving. Our work is to optimise your website to comply with Google Adsense Program/Publisher Policy Vikalink will not be liable or held responsible for any losses - Your participation is at your own risk!
03
REFUNDS
VIKALINK offers a money back guarantee which are defined on each service, this is commonly either a 30 or 60 day guarantee. If you are not satisfied with our hosting service, you can email [email protected] and receive a partial or full refund for your hosting plan within the defined period of days after you purchased the account. However, all domain registrations, dedicated servers and addon services (Billing Systems, Dedicated IP Address, SSLs) are final and no money back can be provided.
Refunds may be provided in cash or credits dependant on our discretion after assessing the usage, service, time, and other service factors. Website development, Website Optimization for Adsense approval, purchase of additional storage cannot NOT be refunded in cash. This is as a result of the unredeemable nature of the resources invested; Time, Data transfer, External Purchases Of Scripts, Themes, Plugins, and hiring of developers, testers, writers and other resource personnel.
CREDITS: Credits deposited by clients or by a staff of Vikalink cannot be cashed out but can be used for future hosting purchases and renewals. In any case, if a client or staff of Vikalink deposits funds as credits PURPOSELY for domain purchases, this can be used for both domain and hosting purchases and renewals, yet the credits cannot be withdrawn or cashed out.
If your account has been suspended due to illegal actions on your account the 30 or 60 day money back guarantee will not be valid or applicable.
PAYMENT, CHARGEBACKS AND RETURNED CHECKS
Customers should abide by our Order Verification Policy
VIKALINK contracts with Paystack (VISA / MASTER CARD International and Telecommunication companies via third party providers for chargeback procedures, thus avoiding its merchant accounts involvement. When signing up for a web hosting service with VIKALINK, customers agree to the specified Terms & Conditions in this document. Thus, VIKALINK will utilise this document as evidence for the customer's agreement in cases of a chargeback inquiry on behalf of the customer based on points that the client tries to refute after he accepted them at the time of the order.
Refunds may be provided in cash or credits dependant on our discretion after assessing the usage, service, time, and other service factors. Website development, Website Optimization for Adsense approval, purchase of additional storage cannot NOT be refunded in cash. This is as a result of the unredeemable nature of the resources invested; Time, Data transfer, External Purchases Of Scripts, Themes, Plugins, and hiring of developers, testers, writers and other resource personnel.
CREDITS: Credits deposited by clients or by a staff of Vikalink cannot be cashed out but can be used for future hosting purchases and renewals. In any case, if a client or staff of Vikalink deposits funds as credits PURPOSELY for domain purchases, this can be used for both domain and hosting purchases and renewals, yet the credits cannot be withdrawn or cashed out.
If your account has been suspended due to illegal actions on your account the 30 or 60 day money back guarantee will not be valid or applicable.
PAYMENT, CHARGEBACKS AND RETURNED CHECKS
Customers should abide by our Order Verification Policy
VIKALINK contracts with Paystack (VISA / MASTER CARD International and Telecommunication companies via third party providers for chargeback procedures, thus avoiding its merchant accounts involvement. When signing up for a web hosting service with VIKALINK, customers agree to the specified Terms & Conditions in this document. Thus, VIKALINK will utilise this document as evidence for the customer's agreement in cases of a chargeback inquiry on behalf of the customer based on points that the client tries to refute after he accepted them at the time of the order.
If, however, the customer presents a valid motive for the refund required, having observed the afore-specified requirements, then VIKALINK will process the money back procedures without hesitation. Any refund Actions will immediately lead to web hosting account suspension and the customer's credit card, mobile money account wallet or any other available means of payment available and provided by the client will be charged back with the respective sum under the same payment order / authorisation number.
VIKALINK will charge customers with fees based on the fee structure at the time of the sign-up process. VIKALINK reserves the right to introduce changes to the packages when needed regarding price and set of features. This means that the current price list may differ from the pricing and features of the customer's account.
When a credit or debit card has been stored on file, you agree the use of that card for both one time consumption charges and subscription (renewals). we will attempt to renew any service automatically using that card on file. If you do not wish to renew any services please request a cancellation or, for domain names disable the auto-renew option from within your client portal.
In the case that the payment has not been received, the account will be suspended.
04
YOUR RESPONSIBILITIES
It is your responsibility to read and understand our Terms & Conditions before making any purchases on our website and comply accordingly. You are solely responsible for the content of your messages. Using the VIKALINK Service in connection with pyramid schemes, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or otherwise) is prohibited.
In consideration of your use of the Service, you agree to:
1. Provide true, accurate, current and complete information about yourself as prompted by the registration form of the Service.
2. Maintain and promptly inform us to update Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or VIKALINK has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, VIKALINK has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof).
3. When signing up for an account with VIKALINK, each customer agrees to submit correct and up-to-date contact details, meaning that when introducing any changes to this information, he/she is obliged to notify VIKALINK in the course of a 10-business-day period after the changes become valid. The introduction of changes should be done online through the customer's Control Panel (Client Portal), not via e-mail. This requirement is also in force for VIKALINK - customers will always be aware of any contact information changes that the company places within its website. This way, a flawless communication process between both sides is guaranteed.
4. You will receive a password and account designation upon completing the registration process of the Service. You are responsible for maintaining the confidentiality of your password and account, and you are fully responsible for all activities that occur under your password or account. VIKALINK cannot and will not be liable for any loss or damage arising from your failure to comply with this. You agree to:
Immediately notify VIKALINK about any unauthorised use of your password or account or any other breach of security and ensure that you exit from your account at the end of each session.
5. Any Customer in violation of system or network security is subject to criminal and civil liability, as well as immediate account termination. Examples include, but are not limited to the following: unauthorised access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, e-mail bombing, flooding; deliberate attempts to overload a system, broadcast attacks and forging of any TCP/IP packet header or any part of the header information in an e-mail or newsgroup posting.
Harm to VIKALINK Servers - any attempts for doing harm to a server or customer of VIKALINK Services are explicitly banned.
Acceptable Use of Services / Acceptable Access to Services - VIKALINK will immediately and resolutely react to any attempt of use of an Internet account or computer by a VIKALINK customer unauthorised by the account or computer owner. Such attempts include "Internet scamming" (tricking other people into releasing their passwords and etc.), password robbery, security hole scanning etc. It DOES NOT matter whether the attacked account or computer belongs or not to VIKALINK Services, the fraud will be subject to actions based on the very nature of the attack which could be a warning, an account suspension or cancellation and civil or criminal legal action.
CPU usage (or usage of the Central Processing Unit(s)) on the web server Customer's account is hosted and is subject to some regulations. That means that each hosting account can take advantage of up to 10% of the CPU power for no longer than 180 seconds at any given time or 3% in the course of 24 hours. VIKALINK strongly requires that customers be very judicious when using the CPU power for their accounts. Otherwise, we may suspend customer accounts in cases of registered impact on other accounts on the server or disturbance caused to the functioning of the server. If we do suspend an account, then its owner will be notified of that in consistence with the situation that this suspension may provoke. Then the account's owner may be required to upgrade to a dedicated or semi-dedicated web hosting solution. Possible alternative is a required reduction in the load and traffic that the customer's account gets. VIKALINK reserves the right to block files or scripts that use CPU exceedingly and notify clients.
Customer agrees not to publish on or over its account any information, software or other content, which violates or infringes upon the rights of any others or which knowingly contravenes the laws of any jurisdiction in which such content is generally accessible.
MySQL usage: each database hosted on our system can be used only by the user who has created it. Another user, whose account is hosted on the same or on another server, cannot use the database created in your account. The MySQL database has a limit of 45000 queries per hour. If you have reached 45000 queries per a given hour, you will not be able to make any more queries. In the next hour you will have access to the database again and the counter will be reset.
VIKALINK does NOT allow sites that provide any content, points of distribution, or 'links' to sites that:
When buying an allocated space on VIKALINK servers, Customers agree to be fully responsible for the development, operation and maintenance of their website, online store and e-commerce activities within that space.
Each Customer is in charge of all the products and services as well as of all contents and materials appearing online, including:
Any case of indecent treatment towards a VIKALINK employee will be considered inappropriate. Each Customer is anticipated to conduct a professionally mannered communication with VIKALINK employees regarding any requests for help through phone call, e-mail, WhatsApp, Telegram, Facebook, Instagram or by means of the Ticket Desk Support System. Each Customer should avoid applying any forms of written emotional outburst or cursing. Any attempts of deliberately undermining behaviour will be interpreted as a breach of this TOS.
Other acts of treatment towards VIKALINK employees that will be considered as unacceptable include any verbal, oral, written or delivered by a second party threats addressing VIKALINK or any of its employees, partners, equipment, and concerns. Any forms of such threats will be interpreted as a breach of this TOS. VIKALINK keeps the right to assess which behaviour will be treated as a breach of this TOS and to give no refunds to the users whose accounts have been suspended for violating the aforementioned rules.
SPAMMING IS PROHIBITED
Upon receiving a complaint of spam from our servers, we will determine in our sole discretion whether any of the messages you send are spam. For your information, spamming generally includes, but is not limited to:
NEWS RELEASES
Forward Looking Statements: these refer to any predictions within this website that are not based on objective facts and express expectations with regard to forthcoming events. Such statements cannot be treated as reality-based because it is possible that they happen to deviate from actual circumstances. Forward Looking Statements can be recognised by the availability of indicative words such as "believes", anticipates," "plans," "may," "hopes," "can," "will," "expects," "is designed to," "with the intent," "potential". However, their availability is not a compulsory requirement for a forward-looking statement to be treated as such.
FORCE MAJEURE CIRCUMSTANCES
VIKALINK will be in an off-liability position as regards the failure or delay in doing its professional duties in consequence of circumstances beyond its control. Such circumstances could be provoked by acts of any governmental body, war, rebellion, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provisioning of the Services.
This agreement constitutes the whole act of convention between the parties with regard to the agreement signed between them. It is not subject to any amendments, modifications, or any other alterations with the exception of changes introduced through a written instrument that is signed by the party to be charged.
COPYRIGHTS
Copyrighted material must not be placed on Customers' accounts without the permission of the copyright owners or people that are specifically authorised by the copyright owners. Only copyright owners or people specifically authorised by them may upload copyrighted material to the account.
Upon our receipt of a notice of a claimed copyright infringement containing the above information, after confirmation we will promptly remove the allegedly infringing material from the Services and carry out further procedures if necessary. We will assume no liability to any Customer of the Services for the removal of any such material. Please report any violations of the Terms of Service to [email protected]
CONTRACTS
Customers / clients who have signed contracts with VIKALINK will require to have a digitally signed contract. We have the right to suspend any service that is awaiting contracts to be signed by a customer / client after a 5 day notice has been given. If a contract is not signed within the 5 day notice we will suspend services and charge up to GHS350 to reactivate the services. We have the right to change how the contracts are managed at any time and make the request of the owner to re-sign a copy of their contract(s).
ASSIGNMENT
The Customer shall not have the right to assign this Agreement without the written permission of VIKALINK. This Agreement shall be in force and effect to the total benefit of the Customer and VIKALINK and their successors and permitted persons.
COUPONS
Coupon offers do not relate to domain names unless advertised. You agree the use of the coupon relates to one order including payment for 1, 3, 6 or 12 months as advertised.
DOMAIN NAME PRICES
Domain name prices may change from time to time and the renewal amount will be set as the price of the current domain name price.
FREE WEB HOSTING PACKAGES
When ordering this package you understand that the domain name must be kept and renewed as long as you have the hosting package. If you request the domain name to be transferred away the hosting package must have a domain name ordered and assigned to that hosting package. If you wish to cancel the hosting account, the domain name can still be assigned to another account or transferred away.
HOSTING PROMOS AND GIVE AWAYS
Promos can be changed and cancelled at any time without notice, all promo codes will show valid terms such as; valid 'date from - date to', 'Promo use amount' and 'If spend over X amount'. VIKALINK Give aways are only available after the 30 Day Money Back is over and you have made your second payment, these offers can be changed without notice or refused to any customer that may/has caused abuse to staff or equipment.
GENERAL DATA PROTECTION REGULATION (GDPR) - VIKALINK AS A PROCESSOR
VIKALINK is classed as a "processor" as we process personal data on behalf of a data controller (customer). This will be the case when you use the services of VIKALINK and store personal data on VIKALINK infrastructure and partnered providers (e.g. the data centers / 3rd party service providers such as cPanel). Within the limit of any technical restrictions, VIKALINK will process any data stored in accordance with your instructions, and on your behalf. We will provide the required technical services to ensure the data controller can fulfill their requirements of GDPR.
As a "processor" we will never use the data controllers collected data for our own use. Only on the request of the data controller would we access personal information collected by the data controller. In most cases this would be for the purpose of support on technical issues. Example: A data controller is unable to edit a row in a SQL database that contains personal information.
It will be the website owners responsibility to ensure their websites 'developer' / 'creator' of the web applications/scripts are secured (a developer is classed as a data processor) and VIKALINK will take no responsibility for hacked scripts due to insecure code.
In consideration of your use of the Service, you agree to:
1. Provide true, accurate, current and complete information about yourself as prompted by the registration form of the Service.
2. Maintain and promptly inform us to update Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or VIKALINK has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, VIKALINK has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof).
3. When signing up for an account with VIKALINK, each customer agrees to submit correct and up-to-date contact details, meaning that when introducing any changes to this information, he/she is obliged to notify VIKALINK in the course of a 10-business-day period after the changes become valid. The introduction of changes should be done online through the customer's Control Panel (Client Portal), not via e-mail. This requirement is also in force for VIKALINK - customers will always be aware of any contact information changes that the company places within its website. This way, a flawless communication process between both sides is guaranteed.
4. You will receive a password and account designation upon completing the registration process of the Service. You are responsible for maintaining the confidentiality of your password and account, and you are fully responsible for all activities that occur under your password or account. VIKALINK cannot and will not be liable for any loss or damage arising from your failure to comply with this. You agree to:
Immediately notify VIKALINK about any unauthorised use of your password or account or any other breach of security and ensure that you exit from your account at the end of each session.
5. Any Customer in violation of system or network security is subject to criminal and civil liability, as well as immediate account termination. Examples include, but are not limited to the following: unauthorised access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, e-mail bombing, flooding; deliberate attempts to overload a system, broadcast attacks and forging of any TCP/IP packet header or any part of the header information in an e-mail or newsgroup posting.
Harm to VIKALINK Servers - any attempts for doing harm to a server or customer of VIKALINK Services are explicitly banned.
Acceptable Use of Services / Acceptable Access to Services - VIKALINK will immediately and resolutely react to any attempt of use of an Internet account or computer by a VIKALINK customer unauthorised by the account or computer owner. Such attempts include "Internet scamming" (tricking other people into releasing their passwords and etc.), password robbery, security hole scanning etc. It DOES NOT matter whether the attacked account or computer belongs or not to VIKALINK Services, the fraud will be subject to actions based on the very nature of the attack which could be a warning, an account suspension or cancellation and civil or criminal legal action.
CPU usage (or usage of the Central Processing Unit(s)) on the web server Customer's account is hosted and is subject to some regulations. That means that each hosting account can take advantage of up to 10% of the CPU power for no longer than 180 seconds at any given time or 3% in the course of 24 hours. VIKALINK strongly requires that customers be very judicious when using the CPU power for their accounts. Otherwise, we may suspend customer accounts in cases of registered impact on other accounts on the server or disturbance caused to the functioning of the server. If we do suspend an account, then its owner will be notified of that in consistence with the situation that this suspension may provoke. Then the account's owner may be required to upgrade to a dedicated or semi-dedicated web hosting solution. Possible alternative is a required reduction in the load and traffic that the customer's account gets. VIKALINK reserves the right to block files or scripts that use CPU exceedingly and notify clients.
Customer agrees not to publish on or over its account any information, software or other content, which violates or infringes upon the rights of any others or which knowingly contravenes the laws of any jurisdiction in which such content is generally accessible.
MySQL usage: each database hosted on our system can be used only by the user who has created it. Another user, whose account is hosted on the same or on another server, cannot use the database created in your account. The MySQL database has a limit of 45000 queries per hour. If you have reached 45000 queries per a given hour, you will not be able to make any more queries. In the next hour you will have access to the database again and the counter will be reset.
VIKALINK does NOT allow sites that provide any content, points of distribution, or 'links' to sites that:
- Infringe on any third party's intellectual property or proprietary rights, or rights of publicity or privacy
- Violate any law, statute, ordinance or regulation
- Are defamatory, trade libelous, threatening, unlawfully harassing, abusive, illegally pornographic or obscene
- Contain viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of another's computer or property of another
- Contain Pirated or Hacking / Phreaking Software (Warez)- Any software that is copyrighted and not freely available for distribution without cost. ROMs, ROM Emulators and Mpeg Layer 3 files (MP3) all fall under this jurisdiction
When buying an allocated space on VIKALINK servers, Customers agree to be fully responsible for the development, operation and maintenance of their website, online store and e-commerce activities within that space.
Each Customer is in charge of all the products and services as well as of all contents and materials appearing online, including:
- The accuracy and relevance of Customer Content and content and material showcased in its store or on its products
- Certainty that the Customer Content and content and materials appearing in its store or on its products do not violate or infringe upon the rights of any person
- Certainty that the Customer Content and the content and materials appearing in his/her store or on his/her products are not calumnious or somehow illegal. The Customer is the only one in charge of approving, processing and filling customer orders and of taking care of customer requests or complaints. The Customer is the one in charge of the payment or satisfaction of any and all taxes related to his/her website and online store.
- The Customer bears the responsibility for ensuring the security and confidentiality of any customer data (including, without limitation, customer credit card numbers) that he/she may receive in connection with his/her website or online store.
- Each Customer guarantees to VIKALINK that he/she owns or possesses the right to use the Customer Content and its material, including all text, graphics, sound, music, video, programming, scripts and applets. Each Customer warrants to VIKALINK that the use, reproduction, propagation and transmission of the Customer Content and any information and materials contained inside do not, and will not:
- Infringe or abuse any copyright, patent, trademark, trade secret or any other proprietary right of a third party
- Break any criminal laws or manifest false advertising, unfair competition, vilification, privacy intrusion; violate a right of publicity or violate any other law or regulation. Each Customer empowers VIKALINK to reproduce, copy, use and propagate all and any part of the Customer Content for ensuring and operating the Services. VIKALINK is granted the right to assess the extent these operations need to be done.
Any case of indecent treatment towards a VIKALINK employee will be considered inappropriate. Each Customer is anticipated to conduct a professionally mannered communication with VIKALINK employees regarding any requests for help through phone call, e-mail, WhatsApp, Telegram, Facebook, Instagram or by means of the Ticket Desk Support System. Each Customer should avoid applying any forms of written emotional outburst or cursing. Any attempts of deliberately undermining behaviour will be interpreted as a breach of this TOS.
Other acts of treatment towards VIKALINK employees that will be considered as unacceptable include any verbal, oral, written or delivered by a second party threats addressing VIKALINK or any of its employees, partners, equipment, and concerns. Any forms of such threats will be interpreted as a breach of this TOS. VIKALINK keeps the right to assess which behaviour will be treated as a breach of this TOS and to give no refunds to the users whose accounts have been suspended for violating the aforementioned rules.
SPAMMING IS PROHIBITED
Upon receiving a complaint of spam from our servers, we will determine in our sole discretion whether any of the messages you send are spam. For your information, spamming generally includes, but is not limited to:
- The sending of unsolicited messages in bulk, or the sending of unsolicited e-mails, which provoke complaints from recipients
- The sending of junk mail
- The use of distribution lists that include people who have not given specific permission to be included in such a distribution process
- Posting commercial ads to USENET newsgroups that do not permit it
- Posting articles containing binary encoded data to non-binary newsgroups
- Excessive and repeated posting of off-topic messages to newsgroups
- Excessive and repeated cross-posting
- E-mail harassment of another Internet Customer or Customers, including but not limited to, transmitting any threatening, libelous or obscene material, or material of any nature which could be deemed to be offensive
- The e-mailing of age-inappropriate communications or content to anyone under the age of 18
- "Spamming" is considered as explicit misuse of ethical principles and will be interpreted as a violation of them
- The maximum number of allowed e-mail messages sent per day from a shared account (per account within a reseller account) is 500. There are no exceptions to this rule. Every customer who is sending more than 500 e-mail messages per day needs a VPS/dedicated server and cannot use a shared hosting account.
- Shared Hosting and Reseller Hosting Services: If one of our servers IP addresses are blocklisted due to any hosted account sending illegal spam, we do not take responsibility for the loss of emails, business or earnings that are effected by a mail server blocklisting.
- Reseller Hosting Services: If an account is found to be causing the blocklisting from within a reseller account we will suspend the account and deal with the blocklisting of any IP's. It will not be the responsibility of the reseller account holder to delist IP's.
- VPS/Dedicated/Cloud Services: It is the account holders responsibility to handle all spam issues passed to them from us (VIKALINK). On request we will look into the blocklisting and provide advice and general support.
Our team will monitor and correct any issues causing such blocklistings as they are reported to us.
THIRD PARTY WEBSITES BLOCKING VPS, DEDICATED SERVER, OR VPN IP ADDRESSES
Some websites may block IP addresses held by VIKALINK, for example streaming services such as Netflix, Amazon Prime, Chinese Firewall, etc, due to their anti-VPN/Proxy/IP-Lockdown policy and VIKALINK has no control over this. We will attempt to ensure IP addresses are as available as much as possible.
Forward Looking Statements: these refer to any predictions within this website that are not based on objective facts and express expectations with regard to forthcoming events. Such statements cannot be treated as reality-based because it is possible that they happen to deviate from actual circumstances. Forward Looking Statements can be recognised by the availability of indicative words such as "believes", anticipates," "plans," "may," "hopes," "can," "will," "expects," "is designed to," "with the intent," "potential". However, their availability is not a compulsory requirement for a forward-looking statement to be treated as such.
FORCE MAJEURE CIRCUMSTANCES
VIKALINK will be in an off-liability position as regards the failure or delay in doing its professional duties in consequence of circumstances beyond its control. Such circumstances could be provoked by acts of any governmental body, war, rebellion, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provisioning of the Services.
This agreement constitutes the whole act of convention between the parties with regard to the agreement signed between them. It is not subject to any amendments, modifications, or any other alterations with the exception of changes introduced through a written instrument that is signed by the party to be charged.
COPYRIGHTS
Copyrighted material must not be placed on Customers' accounts without the permission of the copyright owners or people that are specifically authorised by the copyright owners. Only copyright owners or people specifically authorised by them may upload copyrighted material to the account.
Upon our receipt of a notice of a claimed copyright infringement containing the above information, after confirmation we will promptly remove the allegedly infringing material from the Services and carry out further procedures if necessary. We will assume no liability to any Customer of the Services for the removal of any such material. Please report any violations of the Terms of Service to [email protected]
CONTRACTS
Customers / clients who have signed contracts with VIKALINK will require to have a digitally signed contract. We have the right to suspend any service that is awaiting contracts to be signed by a customer / client after a 5 day notice has been given. If a contract is not signed within the 5 day notice we will suspend services and charge up to GHS350 to reactivate the services. We have the right to change how the contracts are managed at any time and make the request of the owner to re-sign a copy of their contract(s).
ASSIGNMENT
The Customer shall not have the right to assign this Agreement without the written permission of VIKALINK. This Agreement shall be in force and effect to the total benefit of the Customer and VIKALINK and their successors and permitted persons.
COUPONS
Coupon offers do not relate to domain names unless advertised. You agree the use of the coupon relates to one order including payment for 1, 3, 6 or 12 months as advertised.
DOMAIN NAME PRICES
Domain name prices may change from time to time and the renewal amount will be set as the price of the current domain name price.
FREE WEB HOSTING PACKAGES
When ordering this package you understand that the domain name must be kept and renewed as long as you have the hosting package. If you request the domain name to be transferred away the hosting package must have a domain name ordered and assigned to that hosting package. If you wish to cancel the hosting account, the domain name can still be assigned to another account or transferred away.
HOSTING PROMOS AND GIVE AWAYS
Promos can be changed and cancelled at any time without notice, all promo codes will show valid terms such as; valid 'date from - date to', 'Promo use amount' and 'If spend over X amount'. VIKALINK Give aways are only available after the 30 Day Money Back is over and you have made your second payment, these offers can be changed without notice or refused to any customer that may/has caused abuse to staff or equipment.
GENERAL DATA PROTECTION REGULATION (GDPR) - VIKALINK AS A PROCESSOR
VIKALINK is classed as a "processor" as we process personal data on behalf of a data controller (customer). This will be the case when you use the services of VIKALINK and store personal data on VIKALINK infrastructure and partnered providers (e.g. the data centers / 3rd party service providers such as cPanel). Within the limit of any technical restrictions, VIKALINK will process any data stored in accordance with your instructions, and on your behalf. We will provide the required technical services to ensure the data controller can fulfill their requirements of GDPR.
As a "processor" we will never use the data controllers collected data for our own use. Only on the request of the data controller would we access personal information collected by the data controller. In most cases this would be for the purpose of support on technical issues. Example: A data controller is unable to edit a row in a SQL database that contains personal information.
It will be the website owners responsibility to ensure their websites 'developer' / 'creator' of the web applications/scripts are secured (a developer is classed as a data processor) and VIKALINK will take no responsibility for hacked scripts due to insecure code.
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IMPORTANT INFORMATION
Important information
You agree to these Terms and Conditions when placing any orders from VIKALINK, you also understand these Terms and Conditions will be updated from time to time to keep updated with new laws & services. You are free to view these Terms and Conditions at any time from the link provided on every page on the VIKALINK website.
If you have any questions about VIKALINK's Terms and Conditions please feel free to contact us at any time.
© 2023 VIKALINK - All Rights Reserved - Terms And Conditions
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