Terms of
Service

For the purposes of these Terms of Service, the following definitions apply throughout this document and all related Vikalink policies, unless the context clearly requires otherwise.

By accessing the Vikalink website at vikalink.com, creating an account, placing an order, or using any Service, you confirm that you have read, understood, and agree to be legally bound by this Agreement in its entirety.

Eligibility

• You must be at least 18 years of age, or the age of majority in your jurisdiction, to enter into this Agreement.
• If you are entering this Agreement on behalf of a company or other legal entity, you represent that you have authority to bind that entity.
• Customers under 18 may use the Services only with the express consent and supervision of a parent or legal guardian, who accepts full responsibility under this Agreement.
• Vikalink reserves the right to refuse service to anyone at its sole discretion.

Updates to This Agreement

Vikalink may revise these Terms at any time. The updated Agreement will be posted on this page with an amended effective date. Continued use of any Service after such changes constitutes acceptance of the revised Terms. Customers are encouraged to review this page periodically.

Vikalink provides web hosting, domain registration, and ancillary internet services to customers primarily in Ghana and across Africa. Our core service catalogue includes:

Accurate Information

You agree to provide accurate, current, and complete information during registration and to keep your account information updated at all times. Providing false or misleading information is a material breach of this Agreement and may result in immediate account termination.

Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username, password, and two-factor authentication codes. You must notify Vikalink immediately at support@vikalink.com if you suspect any unauthorised access to your account.

• You are responsible for all activities conducted under your account, whether or not authorised by you.
• You must not share account credentials with third parties.
• Vikalink will never ask for your password via email, phone, or chat.
• Enabling two-factor authentication (2FA) is strongly recommended and may be required for certain service tiers.

One Account Per Person / Entity

Each individual or legal entity may maintain one primary client account. Reseller accounts are an exception where sub-accounts exist under a primary reseller account. Creating multiple accounts to circumvent suspensions, refund limits, or pricing restrictions is prohibited.

Invoicing

Invoices are generated and emailed to your registered email address seven (7) days before the renewal due date. It is your responsibility to ensure your email address is current and that Vikalink emails are not filtered as spam.

Accepted Payment Methods

• MTN Mobile Money (MTN MoMo)
• Vodafone Cash (VodaCash)
• AirtelTigo Money
• Visa & Mastercard (online)
• PayPal
• Bank transfer (on request for annual plans)

Due Dates & Late Payment

Payment is due on or before the invoice due date. Vikalink operates on the following escalation schedule for overdue accounts:

Auto-Renewal

Services are set to auto-renew by default. You may disable auto-renewal from your client dashboard at any time before the renewal date. Disabling auto-renewal does not constitute cancellation; you must actively submit a cancellation request.

Pricing Changes

Vikalink reserves the right to modify its pricing at any time. Existing customers will receive at least thirty (30) days' notice before any price increase takes effect on their account.

Eligible for Refund

• Shared hosting — within 30 days of first purchase
• WordPress hosting — within 30 days of first purchase
• Service unavailability exceeding the SLA credits (see Section 10)
• Duplicate charges resulting from a billing system error

Not Eligible for Refund

• Domain registrations, renewals, and transfers (these are processed with registry partners immediately)
• SSL certificate purchases after the certificate has been issued
• VPS hosting (all VPS purchases are non-refundable due to immediate resource provisioning)
• Reseller hosting plans
• Renewals of any service (the money-back guarantee applies to initial purchases only)
• Accounts suspended or terminated for violation of this Agreement or the Acceptable Use Policy
• Add-on services, migrations, or setup fees

Refund Process

To request a refund, open a support ticket at dashboard.vikalink.com or email billing@vikalink.com within the eligible window. Approved refunds are processed to the original payment method within 5–10 business days.

Our Services are provided for lawful purposes only. By using Vikalink services you agree to comply with all applicable Ghanaian laws, international laws, and the following usage rules. This Acceptable Use Policy is incorporated by reference into these Terms.

Permitted Uses

• Hosting of personal, portfolio, or business websites
• Running legitimate e-commerce stores using WooCommerce or similar platforms
• Sending commercial email within opt-in/opt-out compliance requirements
• Development and testing environments for web applications
• Hosting of open-source or proprietary software applications
• Running legitimate reseller hosting businesses under your own brand

Prohibited Uses

The following are strictly prohibited on all Vikalink infrastructure:

• Sending unsolicited bulk emails (spam), regardless of volume
• Operating phishing websites, fraudulent stores, or impersonation pages
• Running open mail relays, SMTP proxies, or unsolicited email campaigns
• DDoS attacks, port scanning, or any form of network abuse targeting third parties
• Hosting or distributing malware, ransomware, viruses, or hacking tools
• Cryptocurrency mining using shared server resources
• Running IRC bots, botnets, or proxies for anonymising traffic
• Circumventing any technical or security measures on Vikalink or third-party systems
• Hosting content that violates the intellectual property rights of others
• Any activity that causes excessive load on shared infrastructure detrimental to other customers

The following categories of content are absolutely prohibited on all Vikalink servers and networks, regardless of legality in any jurisdiction:

• Child sexual abuse material (CSAM) or any content that exploits minors in any way — this will be reported immediately to law enforcement authorities
• Content promoting terrorism, violent extremism, or incitement to violence
• Unlicensed adult / pornographic content on shared hosting plans
• Pirated software, cracked applications, warez, or torrent distribution sites
• Content that violates Ghanaian law, including the Electronic Communications Act or the Cybersecurity Act 2020 (Act 1038)
• Hate speech targeting individuals or groups based on race, ethnicity, religion, gender, or sexual orientation
• Fraudulent financial schemes, Ponzi schemes, or pyramid marketing operations
• Counterfeit goods marketplaces or trademark-infringing stores

"Unlimited" Resources Defined

Where Vikalink hosting plans advertise "unlimited" disk space or bandwidth, this refers to the absence of a hard-coded quota for normal website use. It does not mean infinite or unrestricted use. All shared hosting plans are subject to our Fair Use Policy.

Resource Limits on Shared Hosting

• Any single cPanel account consuming excessive CPU (typically above 25% of a CPU core sustained) may be throttled or suspended.
• MySQL processes that cause database server strain may be killed without notice to protect other customers.
• Storing more than 100,000 inodes (files and directories) may result in account review.
• Background processes, cron jobs, or scripts must not run continuously for extended periods.

Upgrade Path

If your website legitimately requires more resources than shared hosting allows, Vikalink will notify you and recommend upgrading to a VPS plan. We will never throttle a legitimate site without prior communication.

Vikalink guarantees a monthly network uptime of 99.9% for all shared hosting, WordPress hosting, and reseller hosting plans. VPS plans carry a 99.95% uptime guarantee.

SLA Exclusions

The following are not counted toward downtime calculations:

• Scheduled maintenance (announced at least 24 hours in advance via email and status page)
• Downtime caused by the Customer's own actions, scripts, or misconfigurations
• Force majeure events (power outages, natural disasters, Acts of God)
• Third-party service failures outside Vikalink's infrastructure (DNS registrars, CDN providers, etc.)
• DDoS attacks that exceed our mitigation capacity

SLA credits must be requested within 30 days of the incident via a support ticket and are applied as account credit only — not as cash refunds.

Vikalink's Backup Practice

Vikalink performs automated daily backups of all shared hosting and WordPress hosting accounts. Backups are retained for a rolling period of seven (7) days and are stored on off-site backup infrastructure. Reseller hosting and VPS plans include backups as specified in individual plan documentation.

Customer Responsibilities

• Maintain independent backups of all website files, databases, and emails.
• Keep all installed software (WordPress, plugins, themes, etc.) updated to their latest stable versions.
• Use strong, unique passwords for cPanel, WordPress admin, FTP, and database accounts.
• Notify Vikalink immediately upon discovery of any security compromise of your account.

Security Scanning

Vikalink employs server-level malware scanning and intrusion detection. If malicious files are detected in your account, we will notify you and may quarantine affected files to protect server integrity. Repeated malware infections may result in account suspension pending cleanup.

Registration

Domain registrations are processed immediately through accredited registrar partners. By registering a domain through Vikalink you agree to be bound by the relevant registry's policies (including ICANN policies for gTLDs and NIC Ghana policies for .gh domains).

• Domain registrations are non-refundable once processed (see Section 6).
• You warrant that you have the right to register the requested domain name and that its use does not infringe any third-party trademark or intellectual property rights.
• Vikalink is not liable for the loss of a domain name due to failure to renew on time.

Renewals

Domain renewal reminders are sent 60 days, 30 days, 14 days, and 7 days before expiry. Expired domains enter a grace period (typically 30–45 days) during which they can be renewed at the standard rate, followed by a redemption period with significantly higher fees, and then deletion. Vikalink is not responsible for domains lost due to missed renewals.

Transfers

Inbound domain transfers to Vikalink require the correct authorisation / EPP code from your current registrar. Outbound transfers must be requested via a support ticket. ICANN policy requires that a domain must not be transferred within 60 days of initial registration. Vikalink will process all transfer unlock requests within 48 business hours.

Free Domain Forever

The "free domain forever" benefit included with eligible WordPress and shared hosting plans applies to one (1) domain per active plan, for standard gTLDs (.com, .org, .net, .info, .biz). The free domain remains free for as long as the qualifying hosting plan remains active and in good standing. If the hosting plan is cancelled, the domain will revert to standard renewal pricing at its next renewal date.

Customer Content Ownership

You retain full ownership of all Content you upload to or create on Vikalink's infrastructure. Vikalink claims no intellectual property rights over your Content. By hosting Content on our servers, you grant Vikalink a limited, non-exclusive, royalty-free licence to store, copy, and transmit your Content solely to the extent necessary to provide the Services.

Vikalink Brand & Platform

All trademarks, logos, service marks, trade names, and the overall look and feel of the Vikalink website and platform are the exclusive property of Vikalink. You may not use any Vikalink branding or intellectual property without prior written consent, except to identify Vikalink as your hosting provider.

DMCA & Copyright Complaints

Vikalink respects the intellectual property rights of others. If you believe that Content hosted on our servers infringes your copyright, please submit a formal notice to legal@vikalink.com including: (i) identification of the copyrighted work, (ii) identification of the infringing material and its URL, (iii) your contact details, and (iv) a sworn statement of good faith belief. We will investigate and take appropriate action, which may include removing the infringing content.

Suspension

Vikalink may suspend your account or any Service immediately, with or without prior notice, in any of the following circumstances:

• Non-payment of invoices past the due date (see Section 5)
• Breach of the Acceptable Use Policy (Section 7) or Prohibited Content policy (Section 8)
• Discovery of malware, phishing scripts, or compromised account activity that poses a risk to our infrastructure or other customers
• Excessive resource usage causing disruption to shared infrastructure
• Reasonable suspicion of fraudulent activity or chargebacks
• Receipt of valid legal orders or law enforcement requests

Termination by Vikalink

Vikalink may terminate your account permanently for serious or repeated violations of this Agreement. Upon termination, all data associated with your account may be deleted after 14 days. Vikalink will endeavour to provide 48 hours' notice before termination except in cases of illegal activity, CSAM, or active server attacks.

Termination by Customer

You may cancel any Service at any time by submitting a cancellation request through the client dashboard. Cancellation takes effect at the end of the current billing cycle unless you request immediate termination. No refunds are provided for unused time on annual plans unless within the 30-day money-back guarantee window.

Effect of Termination

Upon termination of your account, your right to use all Services ceases immediately. Vikalink shall have no obligation to retain or provide access to your Content after the applicable data retention period.

Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranty of any kind, express or implied, except as expressly stated in this Agreement. Vikalink does not warrant that the Services will be uninterrupted, error-free, free from viruses, or that results obtained from use of the Services will be accurate or reliable.

Limitation of Liability

To the fullest extent permitted by the laws of Ghana, Vikalink's aggregate liability to any Customer for any cause of action arising out of or related to this Agreement shall be limited to the total fees paid by that Customer to Vikalink in the three (3) months immediately preceding the event giving rise to the claim.

Vikalink shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or corruption of data
• Loss of goodwill or reputation
• Cost of substitute services
• Damages arising from reliance on the Services for critical systems without independent failsafe measures

You agree to indemnify, defend, and hold harmless Vikalink and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Services in violation of this Agreement
• Content you upload, store, or transmit through our infrastructure
• Your violation of any applicable law, regulation, or third-party rights, including intellectual property rights
• Any misrepresentation made by you to Vikalink or any third party
• Unauthorised access to or use of another customer's account or data through your actions

Vikalink reserves the right to assume exclusive control of any matter subject to indemnification by you, in which case you will cooperate fully with Vikalink in asserting any available defences.

Vikalink collects and processes personal data in accordance with its Privacy Policy, which is incorporated into this Agreement by reference. By using our Services, you consent to the collection and use of your data as described in the Privacy Policy.

Data We Collect

• Account registration information (name, email, phone number, billing address)
• Payment data (processed securely through our payment partners; card details are never stored by Vikalink)
• Server access logs and usage data for security, billing, and service improvement purposes
• Support ticket contents and communication history

Data Sharing

Vikalink does not sell your personal data to third parties. Data may be shared with payment processors, registrar partners, and infrastructure providers solely to facilitate service delivery. We may disclose data when required by Ghanaian law or valid court order.

Cross-Border Data Transfer

As our servers are located in the EU, UK, and USA, your data may be processed in those jurisdictions. We ensure all cross-border data transfers comply with applicable data protection standards.

Vikalink reserves the right to amend these Terms of Service at any time. We will provide notice of material changes by:

• Posting the updated Terms on this page with a revised "Effective Date"
• Sending an email notification to all active account holders at least 14 days before material changes take effect
• Displaying a notice in the client dashboard

Minor changes (e.g., typographical corrections, clarifications that do not affect your rights) may be made without notice. Your continued use of any Vikalink Service following the effective date of any revision constitutes your acceptance of the updated Terms.

If you object to any revised Terms, your sole remedy is to stop using the Services and cancel your account before the changes take effect.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Ghana, without regard to its conflict of law provisions. Relevant legislation includes but is not limited to the Electronic Communications Act, 2008 (Act 775), the Cybersecurity Act, 2020 (Act 1038), the Data Protection Act, 2012 (Act 843), and the Contracts Act, 1960 (Act 25).

Amicable Resolution

Before initiating any formal proceeding, both parties agree to attempt to resolve any dispute amicably by contacting Vikalink support. Most billing and service disputes are resolved within 5 business days through our support team.

Jurisdiction

If a dispute cannot be resolved amicably, both parties irrevocably submit to the exclusive jurisdiction of the courts of the Republic of Ghana, located in the Ashanti Region or Greater Accra Region, for the resolution of any dispute arising under or in connection with this Agreement.

If you have any questions, concerns, or complaints regarding these Terms of Service, please contact us through any of the following channels. Our team is available 24 hours a day, 7 days a week.

Registered Address:
Vikalink Domain And Hosting
AD-026-2556, Adjacent Holy Mount Zion Model School
Fawoade New Site, Kumasi, Ashanti Region
Republic of Ghana